Solutions Support, Compliance Manager

Remote
Full Time
Mid Level

Benefits:

  • Medical: Blue Cross Blue Shields of Michigan
  • Dental: Delta Dental
  • Vision: VSP
  • Life: The Standard
  • Voluntary Life: The Standard
  • Short Term Disability: The Standard
  • Long Term Disability: The Standard
  • Hospital: The Standard
  • Critical Illness: The Standard
  • Accident: The Standard
  • 401K - After 3 months of employment

The Solutions Support, Compliance Manager is responsible for conducting on-site safety and compliance audits at IHS locations, ensuring all staff adhere to approved SOPs, Preventive Maintenance (PM) standards, and safety requirements. This role serves as the organization’s independent compliance authority—verifying work quality, identifying risk, and presenting clear, defensible findings to both internal leadership and the client.
This position operates as an auditor and validator, not a supervisor, and ensures IHS operations remain compliant, safe, and contract-ready.
Primary Responsibilities
Site Safety & Compliance Audits
  • Conduct routine and ad-hoc on-site inspections at IHS locations
  • Verify compliance with:
    • Safety standards and site-specific requirements
    • IHS contractual obligations
    • Company SOPs and PM protocols
  • Identify unsafe conditions, procedural deviations, and performance gaps
  • Document findings with objective evidence (photos, logs, records, interviews)
SOP & Preventive Maintenance Validation
  • Review completed work across all staff for:
    • Proper execution of Preventive Maintenance (PM)
    • Adherence to documented SOPs
    • Accuracy and completeness of work documentation
  • Validate that work performed aligns with contract scope and client expectations
  • Identify trends, repeat deficiencies, or systemic failures
Reporting & Client Communication
  • Prepare formal audit and inspection reports with:
    • Findings
    • Risk level (minor / major / critical)
    • Supporting evidence
  • Present major findings directly to the client when required
  • Deliver a ready After-Action Review (AAR) for significant findings, including:
    • Root cause analysis
    • Immediate corrective actions
    • Long-term prevention recommendations
Corrective Actions & Follow-Up
  • Develop and track Corrective Action Plans (CAPs)
  • Coordinate with Operations and Solutions Support to ensure remediation
  • Re-inspect and validate corrective actions have been properly implemented
  • Escalate unresolved or high-risk issues to executive leadership
Cross-Functional Compliance Support
  • Serve as a compliance and safety advisor to:
    • Solutions Support
    • Operations
    • Program Leadership
  • Provide guidance on SOP interpretation and PM standards
  • Support continuous improvement of SOPs and safety processes
Required Qualifications
  • Experience conducting field audits, safety inspections, or compliance reviews
  • Strong understanding of:
    • SOP enforcement
    • Preventive Maintenance standards
    • Safety and risk management principles
  • Ability to independently assess work quality and compliance
  • Strong written reporting and presentation skills
  • Comfortable engaging with client representatives on compliance matters
Preferred Qualifications
  • Prior experience supporting or auditing IHS sites
  • Background in facilities, maintenance, environmental, or safety compliance
  • Experience preparing AARs, audit reports, or client-facing findings
  • Familiarity with service-order or PM-based operational environments
Core Competencies
  • Detail-oriented with a strong compliance mindset
  • Professional, objective, and credible in the field
  • Confident presenting findings to leadership and clients
  • Strong judgment and integrity
  • Able to balance enforcement with partnership
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